Spa Policies

THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SPA POLICIES.

Aura Cove Spa represents itself as a professional environment where both the service provider and client can experience result-driven treatments while being in a zen state of mind. We reserve the full right to decline/refuse service to anyone who doesn’t respect our spa’s values and policies.

Service Refusal / Client Ban:

For your comfort and safety, please notify our service providers if you have any allergies, physical issues/disabilities, are pregnant, are on any medication, or have any other health concerns that may affect your treatment. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

Adverse Reactions:

As your satisfaction is our highest priority, if you are not completely satisfied with the treatment you received, please let us know during your treatment or within 48 hours after your service has been performed. We are committed to making any needed corrections within 7 days of the scheduled service. As per our policy, refunds for gift cards are eligible only within 30 days of the purchase date.

Refunds:

Please confirm your appointment through our automated text/email service. If we receive no confirmation five days prior to your appointment, your treatment will automatically be canceled. This is to allow others on our waitlist a chance to fill the vacant spot.

Please note, if you cancel an appointment with less than 48 hours’ notice, we lose the opportunity to fill that appointment time and clients who have patiently been waiting miss the opportunity to receive our services. These cancellations are subject to a fee that is equal to 50% of your scheduled service (including COVID-related cancellations). Same-day cancellations and No-shows will be charged 100% of the scheduled service cost. If you need to cancel on a day that we are closed, please contact us via text or email. Thanks for your understanding with this. 

Cancellations / No Shows / Confirmation Texts:

Like to arrive early? Please feel free to text or let your esthetician know that you are here. You are invited to wait in our waiting room area until your esthetician is ready to bring you into the cove’s treatment room. 

Although we do not charge late fees, please be advised that if you are running late and we are still able to continue your treatment, time will be deducted from your service and you will still be responsible to pay for the original full scheduled service. 

For the most calming experience, please arrive at least five minutes prior to your scheduled appointment time. Arrivals later than 10 minutes are subject to cancellation out of respect for your service provider and other clients waiting for our services. Clients who miss their appointment slot are subject to a full charge for their scheduled services.

Appointment Arrival:

Our spa is dedicated to curating the most relaxed and professional atmosphere. Due to our commitment to safety and privacy for all of our estheticians and other clients, we do not allow extra guests or children to attend the spa. 

Guests/Children:

A credit card is required to be kept on file to schedule any service. Your card will never be charged without your consent unless you have violated our Cancellation/No Show Policy.

Making a Booking:

All new clients are required to submit a new client intake form and must have a credit card on file in order to book an appointment. You can submit this when booking an appointment online. If you submit an inquiry from the contact form, we will send you this new client intake form to complete before your appointment is scheduled.

New Clients: 

We can’t wait to meet you and want to make sure that your time in our skin spa is the most nourishing, effortless, and soul-enhancing experience. Please take the time to understand the following commitment that we both uphold and expect from all of our clients in order to create the unique culture that we’ve become highly sought after.